Returns & Refunds

At Great Scott Coffee Roastery, we want you to be happy with your coffee and your experience ordering from us.

30-Day Free Returns

We accept returns within 30 days of delivery or pickup.

Eligible returns are free of charge. If a return is needed, contact us and we’ll provide instructions and, when applicable, a prepaid return shipping label.

To request a return, email us at hello@greatscottcoffee.com with your order number and a brief description of the reason for the return.

Coffee & Food Products

Because coffee is a food product, we may not be able to accept certain opened products for physical return. However, if there is a problem with your coffee, such as damage, an incorrect order, or a quality issue, please contact us within 30 days.

We’ll work with you to make it right through a replacement, refund, or return, depending on the situation.

Refunds

Once an approved return is received, your refund will be issued to the original payment method.

Please allow several business days for the refund to appear on your account after it has been processed. Processing times can vary depending on your bank or card provider.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible at hello@greatscottcoffee.com.

Including a photo of the product or packaging can help us resolve the issue more quickly.

Return Shipping

Approved returns within the 30-day return period include free return shipping. Great Scott Coffee Roastery will provide a prepaid return label when a physical return is required.

Questions?

If you have any questions about a return or refund, contact:

Great Scott Coffee Roastery

Email: hello@greatscottcoffee.com

Website: greatscottcoffee.com